Allendale Frequently Asked Questions
Do you have a question? Is there a situation and you're just not sure what you should do? This page contains a list of the most common questions and answers that homeowners may have.
I'm out of payment coupons for my HOA Dues, where do I send a check and how do I get new coupons?
If you run out or misplace your payment coupons, please contact the Property Manager for replacements and further instructions:
Goodwin Management, Inc.
11149 Research Blvd. Suite 100
Austin, Texas 78759-5227
Office: (512) 502-7540
Fax: (512) 346-4873
How much are my HOA dues each month? Can I pay in advance?
HOA dues vary. The amount is based on the size of each individual unit. For the specific amount that you pay, please contact the HOA Treasurer at email@example.com. Secondly, you most certainly may pay in advance! It may even be a good idea to get a little ahead in payment.
I forgot to pay my HOA Dues last month. What happens now?
Please notify the manager and send your payment as soon as possible. It may even be advantageous to mail the payment early to ensure prompt delivery.
All HOA Dues must be postmarked by the third (3rd) of each month. If they are received with a postmark later than the third, a late fee of twenty-five dollars ($25) will be assessed along with an additional APR of eighteen percent (18%), compounded annually, added to the unpaid balance until it is taken care of.
When dues are Thirty (30), Sixty (60), or Ninety (90) days late, a notice will be sent to the Owner of the Unit reminding him/her of the past-due amounts and any incurred penalties. In the event that a Unit goes beyond Ninety (90) days late in payment of fees, a lien may be placed against the Title/ Mortgage of the property until the matter is cleared with the Board of Directors of the HOA and the Property Management Company.
Where should owners and guests park their vehicles? What about bicycles?
Each Owner/Occupant has been assigned one (1) Reserved/ Numbered Parking Space. For the number of your appropriate space, please refer to the Bylaws that were issued to you upon closing of the property. If you are unable to find this and still are unsure of your assigned space, please contact the Secretary of the Board, at firstname.lastname@example.org.
If the Owner/ Occupant of any Unit has more than one vehicle, the second Vehicle may be parked in any unreserved parking space. The unreserved spaces are for use by guests of Owners/ Occupants as well.
Bicycles may be kept inside each Unit or Stored in your storage closets. Also, there are three bike racks located in front of Unit #112. Bicycles may be locked and kept there as well.
Bicycles, Motorcycles, and other motorized vehicles may not be stored or kept on front or back patios and/or porches.
What are the guidelines about vehicles? How many can I have, etc.?
As mentioned above, each Unit has one (1) assigned parking space. For each additional motorized vehicle, the Owner/ Occupant of a unit may use the unreserved spaces located throughout the property. However, each Owner/ Occupant is limited to a total of two (2) vehicles that may be kept on the property.
Parking of vehicles, motorcycles, and bicycles in grass areas, dirt areas, flower beds, or sidewalks is prohibited. No Unit Owner or occupant shall park, store, operate, or keep within or adjoining the Project, any commercial-type vehicle, truck, van, motorcycle, motorbike, motor scooter, recreational vehicle, (e.g. camper unit, motor home, trailer, boat, mobile home, golf cart), or other similar vehicle. No Unit Owner or occupant shall park, store, operate or keep within or adjoining the Project, any vehicle over eighteen (18) feet long.
No vehicle shall be left parked and unattended, in the street, along the curb, or in driveway areas in such a manner as to prevent the ingress and/or egress of Emergency vehicles (i.e. fire, EMS), Service vehicles (i.e. refuse trucks), or other vehicles that may need access to the property. No inoperable vehicle may be stored on the Project.
If someone is physically disabled, the Board will accommodate special requests for wheelchair parking if possible. Handicap parking signs must be honored.
Owners and occupants who have vehicles with antitheft systems shall not allow the alarms or horns to go off and disturb other persons in the Project for more than three (3) minutes, and any vehicle violating the three (3) minute rule shall be deemed to be illegally parked and subject to immediate towing, without prior notice to the vehicle owner or operator, under the Texas towing statutes. The Association may, without liability to the owner or operator of the vehicle, cut or disconnect any power source to such alarm or horn to avoid having to tow the vehicle.
Vehicles parked in violation of these rules may be removed and stored without permission of the vehicle's owner or operator. Notice and removal shall be in accordance with Article 6701g-2 of the state statutes. A Unit Owner is liable for all costs of towing illegally parked vehicles of the Unit Owner, his family, guests, or tenants.
There's a vehicle that is parked in my parking space without my permission. Who do I call or what should I do?
If a vehicle is parked in your assigned space without your permission, you may do one of two things:
First, you may feel free to leave a note on the windshield outlining the Parking Rules and Regulations as stated in the bylaws. Often times, an inappropriately parked vehicle is that of a visitor or new resident that may not be aware that specific spaces are reserved eventhough they are marked as such.
Secondly, you may have the vehicle towed at the Owner's/Operator's expense. Contact your nearest HOA Board Member, and they will call J&J Towing. They have a contract with Allendale Condominiums, and will tow vehicles 24 hours a day, 7 days a week.
To download a sample parking reminder in PDF format, click here.
My vehicle or my guest's vehicle has been towed. What do I do?
If your vehicle is towed for any reason, please contact J&J Towing at (512) 462-2244 . Any fees associated with the towing of a vehicle is the responsibility of the Owner/ Operator. You are subject to the terms and conditions of release set by J&J Towing.
There is something going on outside in the Courtyard/ Common Area. It's really noisy; what do I do?
From time to time, other residents may have social gatherings in the common areas, if the event is getting too loud, simply go outside and speak to them. Often times, they may not realize that they are being too loud. However, if the problem persists, the group is destructive, or inappropriate activities are occurring, please call 9-1-1. The Police will dispatch an Officer to remedy the situation and cite any responsible party as necessary.
If there is an event in the courtyard that is disturbing the community or creating a nuisance, we ask the all homeowners abide by the following rules
- Go outside and speak to the offending parties. Oftentimes, the group may not realize that they are being too loud and disturbing the community.
- If the problem persists, file a complaint with the HOA Board of Directors. The offending party will then be approached by the Board or its Designee, either in person or in writing, and the situation will be adressed.
- On the third formally filed complaint, and for every filed complaint thereafter, within a rolling six (6) month period, the offending party(ies) shall be levied a fine of no less than $100 per occurance. The fine will be collected with the next month's HOA Dues and will be subject to all applicable late fees and penalties.
- If the offending parties continue to be a nuisance and disturb the community, or if you should be witness to any illegal activities, please notify the Austin Police Department by dialing 9-1-1 or by using the emergency call box adjacent to the mailboxes.
I'd like to have a pool party. Are there any rules and regulations that I should know about?
Yes. There are regulations regarding pool parties in the Allendale Condominiums Complex.
Parents and persons caring for children shall take extra care to make sure that their small children do not enter the pool area without an adult who can swim. Swimming pool rules are posted by the pool and are summarized below.
- No lifeguard is on duty. Persons swim at their own risk.
- No child under twelve (12) may use the pool unless accompanied by a person over eighteen (18).
- No pets or glass containers are permitted in the pool area.
- No diving, running, loud noise, or loud music are permitted.
- No guest is allowed unless accompanied by the Owner or tenant of a Unit.
- No more than four (4) persons from a Unit are permitted in the pool area at any one time.
- No private pool parties are allowed. All residents may use the pool anytime.
- No walkways around the pool may be obstructed by anyone.
- No swimming is allowed after 11:00 p.m. on weeknights, or 12:00 a.m. on Friday and Saturday nights.
What am I allowed and not allowed to keep on my back patio or front porch?
The only items which may be stored temporarily or permanently on private patios or balconies which can be viewed from Common Areas are the following: lounges and lawn chairs, exterior tables, live plants in pots or hanging baskets, one enclosed trash receptacle with lid, and one properly stored barbecue grill (which may not be used within ten (10) feet of any building). Nothing may be hung on the railings. Items stored on the patios must not appear to be in disrepair.
All other property must be kept inside the Unit (or inside exterior closets or storage rooms), including and not limited to: towels, bathing suits, mops, brooms, barbecue briquettes, fuel, wood, tools, carpeting, boxes, plastic bags, beverages, furniture, automobile equipment, bicycles, toys, and other items deemed inappropriate by the Association. All property stored in violation of this rule may be removed and disposed of without prior notice by any Board member or management company representative.
No clothes, towels, or other items may be hung anywhere outside, i.e. on patios, patio railings, or balcony railings. Clothes or other items must be dried inside the Units. Items being dried outside in violation of this rule may be removed and disposed of without prior notice by any Board member or management representative.
No property may be stored temporarily or permanently on sidewalks, balcony walkways, stair landings, parking lots, or other Common Areas. Garage sales and estate sales are not allowed, unless approved by the Board. Management company employees and service personnel, Board members, and persons designated by them, may remove and dispose of any property stored in violation of this rule.
Am I allowed to put anything in my windows? Do the coverings of my windows need to be a certain color?
No foil or other materials objectionable in the reasonable judgment of the Board of Directors shall be placed in or next to any window or sliding glass door. Security bars may not be installed. Any window coverings must be neutral in color, which shall include beige, white, cream or natural wood.
I have an external building repair request, who do I notify?
For any repair that involves the external portions of the buildings and property, please go to the maintenance section of this website and submit a request using the online request form. This will notify the appropriate people, and necessary arrangements will be made. You may also contact the property manager or a member of the Board.
The external portions of the property, including external portions of buildings, complex common areas, and other community areas shall be the responsibility of the Homeowners Association. However, in the event of vandalism, damage, or other act by a person with malicious intent, repairs and all other associated costs shall be incurred by the responsible party.
I have an internal building repair request, who do I notify?
The Association's management company will respond to tenant requests for repairs only in the case of an emergency. Tenants must contact the Owner for repairs and installations.
Maintenance of the interior of each Unit is the responsibility of the Owner.
I have pests inside my apartment, who should I notify?
Pest Control has been contracted and provided for Owners at no additional expense. Call Budget Termite-Pest Control (Telephone: 266-9208) to arrange a time; be sure to let them know you live at Allendale Condominiums.
Am I allowed to have pets?
Dogs, cats, fish, birds and other animals may be kept in Units only with the permission of the Board and only in compliance with Association rules. Owner or tenant must submit a request to the Board for pet approval at least 14 days before a pet is brought to live on the property.
Except for birds, fish, and cats, no more than one animal may be kept in a Unit. No more than two birds or two cats, or one of each, may be kept in a Unit. Animals are not allowed in the fenced pool area. Animals may not make excessive noise (in the judgment of the Board). Animals may not be bred onsite for commercial purposes. Dogs must be kept on a leash by a person who is capable of controlling said animal when outside a Unit. Leashes may not be tied to objects and must be held by a person who can control the animal at all times. Animals may not be left alone outside a Unit, including but not limited to being left on balconies, patios, or non-fenced yards.
Owners of Units where an animal is housed have the responsibility to immediately clean up after such animal has defecated in Common Areas or in outside balconies, patios, or enclosed courtyards. Dogs may not urinate or defecate in any Common Area of the Project. The Owner or Owner's tenants or guests shall be responsible for immediate removal of pet defecation from Common Areas if "accidents" occur while walking the pet. Used cat litter must be put in plastic garbage bags and disposed of only in the trash dumpsters. Cat litter may not be dumped in flowerbeds, as the ammonia will kill vegetation. Owners must keep their Units in a sanitary condition and free from fleas, pet parasites, and noxious odors. Unit Owner and the pet owner shall be jointly liable for damage caused to Common Areas by pets of the Owner or the Owner's tenants or guests.
Unit Owners and the pet owner shall be jointly liable to all other Unit Owners and their respective tenants, families, guests, and invitees for injury caused by pets. Pet feeding bowls may not be left outside.
No vicious, fierce or dangerous animals shall be kept at any time on the premises. For purposes of this section, the terms vicious, fierce or dangerous means and includes an animal which, at the discretion of the Association, has:
Attacked a person without having been provoked by that person;
Attacked, at some place other than its owner's or keeper's property, another animal; or
Chased or approached a person at someplace other than its owner's or keeper's property, in a menacing fashion or apparent attitude of attack.
It shall be the duty of any person with the municipal authority to impound an animal forthwith to impound any vicious, fierce or dangerous animal found unconfined or running at large in violation of this section. Any Unit Owner or tenant who owns an animal or breed of animal which is expressly prohibited by the Projectís Liability Insurance Policy, may be notified by the board in writing to find the animal a new home or turn the animal over to the local humane society within seven (7) days of notice. Unit Owners or tenants must obtain prior written approval by the board before certain breeds of dog--including but not limited to Pit Bulls, Dobermans, Chows, Wolf Hybrids, and Rottweillers--are brought onto the property by the Unit Owner, tenant, or their guest. The Board of Directors may require permanent removal of any pet when the pet or its owner has repeatedly violated these rules or the pet has become objectionable in the opinion of the Board
Service Animals brought onto the project shall be handled on case-by-case basis.
I would like to bring an issue to the Board's Attention. How should I do this?
If you have a complaint, or need to bring a general issue to the Board's Attention, please submit your statement in writing via e-mail to the Board President, at email@example.com.
I have an emergency! Who do I call?
If you have a true emergency (fire, theft, medical, etc.), call 9-1-1. The operators will dispatch the appropriate authorities. Then, contact the Property Manager or Member of the HOA Board, if appropriate, and any other necessary actions will be handled by them.
You many contact the Property Manager, Carrie Martin, at: (512) 852-7998. If you have a general question or maintenance request, please refer to the Maintenance page of this website.